All items returned to Stoelting Co. must be accompanied by a completed Repair and Equipment Decontamination form. You can access these forms here. Any merchandise that does not include either of these forms will be returned to the sender. A restocking fee may be applied to all returned merchandise at the discretion of Stoelting Co. Below for packing and shipping instructions:
General Packing Information: Please pack the instrument (s) carefully, complete with all components in the original packaging box. Carefully wrap the instrument in bubble wrap or other protective packaging. If original packaging is not available, put wrapped instrument in an adequately large box and fill with packing peanuts, bubble wrap or similar packaging material. The instrument and any components should be tightly packed in the box, preventing damage during shipping. Stoelting Co. will not be held responsible for any damage that occurs due to inadequate packing.